Property Maintenance Supervisor

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ABOUT MISSION POSSIBLE
Mission Possible is a non-profit organization located in Vancouver’s Downtown Eastside. Mission Possible Maintenance is a full-service exterior property cleaning social enterprise that provides high calibre services while supporting and employing individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose. Partnered with our Employment Readiness Program, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self-sustaining livelihood for themselves.

Tenacious. Empowering. Supportive. Humble. Compassionate. These are Mission Possible’s core values, and we’re looking for someone who also holds these values to join our incredible team as our Property Maintenance Supervisor.
 
ABOUT THE JOB 
 
Position type: Full time (up to 40 hours/week), Permanent
 
Compensation and Benefits:
  • $25 per/hour
  • 6% Vacation Pay
  • 100% Coverage of extended health benefits 
  • Access to Employee and Family Assistance Program
Requirements:
  • Willing to complete a Vulnerable Sector Background Check
  • Class 5 Driver’s License and a clean drivers’ abstract
  • Legally allowed to work in BC
  • Able to report to work for a 7am start time
  • Able to occasionally report to work outside of regular working hours (e.g. weekends and evenings)
Job Summary:

We are seeking a skilled and experienced Property Maintenance Supervisor to make a positive difference in Vancouver’s DTES. In this role, you will be responsible for overseeing the needs of the Property Maintenance team. You will also assist with conducting property maintenance services while managing a team of program participants, and ensuring the efficient, safe, and effective completion of client needs. Consequently, your expertise in landscaping and property maintenance needs along with strong leadership abilities, and dedication to delivering exceptional customer service will be key to the success of our team. 

Working Conditions:

The Property Maintenance Supervisor will report to the Property Maintenance Manager. This role is team-based and will work alongside other MP Enterprise teams and other departments. Most work will take place outside of MP’s office, either on a driving or walking route. The Property Maintenance Supervisor will be expected to work in all weather conditions, including sun, rain, and snow.

Duties and Responsibilities: 

Leadership

  • Supervise and mentor a team of associates and technicians to perform top notch landscape and property maintenance services
  • Foster a positive and inclusive work environment, promoting teamwork, professionalism, and a strong work ethic among the team
  • Training: Provide training to technicians and associates in proper operation, maintenance, and repair of landscaping equipment. Teach and model skills such as time management and conflict resolution
  • People Process: Assist the PM Manager in managing performance issues such as attendance and conflicts
    • Conduct quarterly conversations and annual reviews with direct reports

Property Maintenance 

  • Service Delivery: Drive teams to job sites and perform landscaping and property maintenance tasks as needed. Assess the job site to determine and communicate the most suitable actions necessary to complete the scope of work safely, efficiently, and on schedule

  • Admin: Assist the PM Manager and the Ops Admin Team with scheduling of services, ensuring timely response to service requests, efficient deployment of resources, and creating continuous improvement. Assist the Manager with maintaining timesheets on MP’s Payworks system.

  • Operations: Assisting the PM Manager by maintaining accurate records and generating reports as needed, including service statistics, customer feedback, and budget expenditures. Provide service quotes to customers

  • Inventory: Monitor and maintain inventory of landscaping supplies, equipment, and cleaning products, and ensure their availability and proper functioning
    Quality Control: Conduct regular site inspections to assess the effectiveness of services delivered and report adjustments as needed

Safety

  • Take time to share with your team methods, techniques, and safe equipment use.

  • Adhere to safety guidelines and regulations, ensuring the proper use, storage, and disposal of chemicals and waste materials

Customer Relationships

  • Provide exceptional customer service, including addressing client inquiries, resolving issues, and ensuring client satisfaction

  • Build and maintain strong relationships with existing clients, fostering repeat business and referrals

  • Actively identify and elevate opportunities to develop new client relationships for property maintenance services

Other duties as assigned by the Property Maintenance Manager

INCUMBENT INFORMATION:
Our ideal incumbent has:

Knowledge, Skills, Abilities

  • Technical landscape knowledge (Lawn renos, planting, pruning, tree care)

  • Ability to demonstrate excellent work habits and deliver quality and efficient work

  • Great communication and conflict-resolution skills

  • Ability to work well independently and as a team member

  • Knowledge of DTES prevailing issues, including violence, mental health, substance use, unsafe living conditions, and access to supportive resources

Education and Experience 

  • Leadership or supervisory experience

  • Certification or training in landscape and property maintenance services is an asset

  • Experience working in social services or a non-profit organization

  • Completion of or a willingness to complete: OFA1 first aid, Mental Health First Aid, Overdose Prevention and Response, Trauma Informed Practice training

  • Experience working in the DTES community is an asset

  • Or the equivalent combination of related skills and experience

How To Apply:
If you feel you're a good fit for this role, please send your cover letter and resume to jobs@mission-possible.ca with "Application for PM Supervisor" as the subject line. 

While we appreciate all interested candidates, only those we wish to screen and interview will be contacted. We will be interviewing candidates on a rolling basis until we find the right fit, so we encourage you to get your application in as soon as possible. Thank you for your interest!