Donor Stewardship Coordinator

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ABOUT MISSION POSSIBLE
Mission Possible is a non-profit organization and social enterprise located in Vancouver’s Downtown Eastside. We support individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose through meaningful work. Through our Employment Readiness Program and our social enterprises, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self-sustaining livelihood for themselves.

Tenacious. Empowering. Supportive. Humble. Compassionate. These are Mission Possible’s core values, and we’re looking for someone who also holds these values to join our incredible team as our Donor Stewardship Coordinator.
 
ABOUT THE JOB 
 
Position type: 4 days/week, Permanent
 
Compensation: $25.25/hour
 
Key Benefits:
  • 6% vacation accrual (3 Weeks)
  • 100% Organization-paid life and extended health benefits after 90 days
  • RRSP matching after 90 days
  • Professional development opportunities
Requirements:
  • Willing to complete a Vulnerable Sector Background Check
  • Legally allowed to work in BC
Job Summary:
The Donor Stewardship Coordinator works closely with the Manager of Development and Communications to strengthen donor relationships, stewardship systems, and donor engagement at Mission Possible. This position plays a key role in ensuring donors experience meaningful, consistent, and personalized connection to Mission Possible’s work and impact.
 
Working Conditions:
The Donor Stewardship Coordinator will report to the Manager of Development and Communications and will work closely with other members of the Development Team and other Mission Possible staff. They will regularly interact with donors, community partners, volunteers, and program participants. Most work will take place in Mission Possible’s office at 648 East Hastings, with some flexibility for hybrid work. Some rare off-site work may occur, including donor meetings, tours, and fundraising event activities.
 

Key Areas of Responsibility: 

  • Donor Relationships & Stewardship

    • Coordinate donor acknowledgment and stewardship activities including thank-you calls, handwritten notes, donor correspondence, follow-up communications, and donor recognition activities.

    • Support stewardship and engagement activities for first-time, monthly, mid-level, corporate, foundation, and other donor groups across giving levels, including Mission Possible’s Impact Sponsor program.

    • Respond to donor inquiries and correspondence by phone, email, and mail

    • Identify opportunities for deeper donor engagement and communicate them to development leadership as appropriate

    • Support in-person stewardship follow-up, tours, events, impact updates, donor visit, the Mission Possible annual gala, and other engagement opportunities

  • Donor Experience Systems & Coordination

    • Maintain stewardship timelines, donor touchpoint tracking, donor engagement documentation, workflows, schedules, follow-up systems, and stewardship-related reporting within the CRM

    • Coordinate with the Development Operations Coordinator regarding associate stories, updates, and stewardship materials

  • Administrative Support

    • Support the Development Team with stewardship-related administrative and coordination tasks as needed

    • Support volunteers, practicum students, and other assistants in their roles, including answering questions, delegating tasks, mentoring, and assisting with tasks as needed 

  • Other tasks as requested by the Manager of Development and Communications

     

ABOUT YOU:
You have a deep instinct for hospitality and follow-through. You notice when someone should be thanked, welcomed, remembered, or followed up with, and you take pride in helping people feel genuinely and consistently appreciated and connected. You understand that trust is built through many small interactions over time. 

Mission Possible donors believe meaningful work can help someone rebuild dignity, confidence, and stability. The Donor Stewardship Coordinator helps donors stay connected to that impact through thoughtful communication, personal touches, and consistent follow-through over time.
 
Our ideal Donor Stewardship Coordinator has:
 
Knowledge, Skills, Abilities

  • Strong organization and time management skills

  • Attention to detail and ability to consistently follow through on tasks and timelines

  • Ability to communicate warmly and professionally with donors and community members, by phone, email, handwritten note, and in person

  • Comfort managing multiple projects, schedules, and donor interactions simultaneously

  • Ability to work independently while also collaborating effectively within a team

  • Strong emotional intelligence, professionalism, and discretion

  • Comfort working with donor databases and CRM systems

  • Experience with CRM platforms such as Raiser’s Edge and/or Keela is an asset

  • Proven ability to demonstrate professionalism, respectful workplace conduct, and alignment with Mission Possible’s core values: Compassion, Humility, Empowerment, Support, and Tenacity 

Education and Experience 

  • Diploma, certificate, or post-secondary degree in a related field (e.g. fundraising, communications, nonprofit management, hospitality, administration, or customer relations) is an asset

  • Experience working in fundraising, donor relations, customer service, hospitality, administration, or relationship-based roles is an asset

  • Experience working in the nonprofit sector is an asset

  • Experience working in the Downtown Eastside community is an asset

  • Class 5 Driver’s License is an asset

  • Or the equivalent combination of related skills and experience.

How To Apply:

If you feel you're a good fit for this role, please send your cover letter and resume to devcareers@mission-possible.ca with "Application for Donor Stewardship Coordinator" as the subject line. While we appreciate all interested candidates, only those we wish to screen and interview will be contacted. We will be interviewing candidates on a rolling basis until we find the right fit, so we encourage you to get your application in as soon as possible.

We value, support, and thrive in a diverse and inclusive workplace. Those with diverse abilities are encouraged to apply.

Thank you for your interest!